Before contacting us, please read our website. Most questions can be answered by just reading what is already written here. For starters, please read the FAQ page!!! If you have been living under a rock for the past 20 years and aren't familiar with the acronym, FAQ stands for Frequently Asked Questions. Read it by clicking here: FAQ page. If you question is not answered there, write to Pete at: firstname.lastname@example.org.
If you are too dense to read the notice above asking you to please read the FAQ page and ask Pete a moronic question like "Are these real guns capable of being fired", you should expect a rude answer. In order to safely own a firearm, you should be able to follow directions. The direction here is to READ THE FAQ PAGE before using Pete's valuable time by asking questions that are already answered on the FAQ page. Also, it is not OUR job to research YOUR persona and what kind of gun you should carry. If Pete is busy doing YOUR homework, how is he supposed to get your gun prepped and packed?
For reasons I will never be able to understand, it is people who just buy a belt hook who are the most impatient. They place their order and within 48 hours are stressing out over it, calling here repeatedly and sending multiple emails. I don't know what it is about belt hooks that brings out this behavior in people.
Please do not ask for "updates" on your order, repair or whatever. There are people who seem to think they are the only customer and that we have nothing better to do than give them daily updates on their order. Sorry folks, but this is real life and not The Jetsons...a machine doesn't spit these things out is a few seconds by us simply pressing a button. Hand work takes time and if I have to spend half of my day answering questions from people "just checking on things...no rush", that is half a day spent NOT GETTING ANY REAL WORK DONE. There is one guy who ordered a gun and was told it would be about two months for him to get it...he checks back with us every few days to see how it is going and tell us that he hasn't received it yet. Why? Who knows why people do things! All I know is that every few days, this over-caffeinated guy uses up 5 minutes of my time that could have been spent getting YOUR order prepped and packed.
The shop's normal operating hours are 10AM-7PM EST., Monday, Tuesday and Thursday, and usually 10AM-2PM on Wednesday and Friday. Sometimes we need to step out for a few few minutes. Calling is NOT the way to contact MVTCo since Pete is very hard of hearing and can't always understand what you are saying, especially if you have a crappy connection on a cell phone.
The reality is that if you were able to find our phone number on this website, you are connected to the internet. If you are connected to the internet, you can send an email. If you can send an email, you don't have to call and have to try and have a conversation with a deaf guy. It's just common sense to send an email, isn't it?
If you want to chat, come on over and visit. Bring chocolate donuts.
Our physical address is 623 Meany Road, Charlestown, NH 03603 in case you want to drop by and visit. It's a good idea to check with us first to be sure we will be here and have the items in stock that want to look at. Email for directions because Mapquest etc will send you down a road that doesn't really exist anymore (we are kind of out in the woods). Your GPS will probably get you lost too. These services have been improving over the last couple of years, but even so, if you ask for directions, then just use your newfangled GPS gadget anyway, don't come crying to me when you end up stuck in the ruts of an abandoned dirt road.
The shop's normal operating hours are 10AM-7PM EST., Monday, Tuesday and Thursday, and usually 10AM-2PM on Wednesday and Friday. Other arrangements can be made, but it is not likely and you'd have to catch me in a good mood to make me change this policy.
You don't work 7 days a week, so don't expect me to either and get all bent out of shape when I don't want to fix your gun that you bought from somebody else at breakfast time on Sunday morning. Enough people have taken advantage of me that I have had to start sticking to this policy. We have also had far too many people make a weekend appointment, we change our plans to meet the person's needs, and then they don't show up. I've given up enough of my rare days off to no-shows and won't stand for it anymore. Neither would you.
To read our repairs and returns policy, click here.
Thank you for your interest in our products.